REGULATIONS OF RENDERING ELECTRONIC SERVICES IN HAKIN9 MEDIA SP. Z O.O. SPÓŁKA KOMANDYTOWA
- These Regulations are based on the act of 18 July 2002 on rendering electronic services (Journal of Laws 2002, No. 144, item 1204 ).
- The Regulations define the principles and technical conditions of rendering electronic services defined in paragraph 2 of these Regulations, by Hakin9 Media sp. z o.o. sp. komandytowa.
- Submission of an order for services provided by the company Hakin9 Media sp. z o.o. sp. komandytowa by e-mail constitutes full acceptance of these Regulations.
- Services defined in paragraph 2 of these Regulations are rendered by the company Hakin9 Media sp. z o.o. sp. komandytowa with registered office in Warsaw (02 – 676) ul. Postępu 17D, registered by the Regional Court for the capital city Warsaw in Warsaw, XIII Economic Division of the National Court Register under number KRS 0000410556, NIP 9512353396 , REGON 145995275, hereinafter called „the Company”
- The recipient of the services rendered by the Company is every interested person, hereinafter called „User”
II. TYPES AND SCOPE OF THE RENDERED SERVICES:
Hakin9 Media sp. z o.o. sp. komandytowa renders the following electronic services:
- Provision in electronic form of the magazines published by the Company;
- Provision online courses created by the instructors contracted by the Company;
- Provision of articles placed by the Company and third persons;
- Provision of place for the placement of the content defined by the Company;
- Sale of advertising surface,
- access to the webpage resources (forum, galleries, files for download)
- use of the resources named in item e above,
III. CONDITIONS OF RENDERING SERVICES:
- For the use of the electronic services rendered by Hakin9 Media sp. z o.o. sp. komandytowa the User has to have:
- connection with the internet network,
- devices compatible with the internet network
- It is forbidden for the User to provide illegal content, in particular:
- pornographic and erotic contents,
- contents promoting computer piracy,
- contents inconsistent with the applicable copyrights,
- contents related with the use of violation against people and animals,
- contents which can be used for slander
- contents calling for spread of hatred among nations and for racism,
- contents having harmful character for the good image of the company Hakin9 Media sp. z o.o. sp. komandytowa
- The User can only use the platform within the scope of these terms, and within the scope of other contracts made with the company. In particular:
- The User is forbidden from sharing login information to accounts with individual subscription plans.;
- The User is forbidden from sharing login information to accounts with individual product access (courses, magazines);
- The User is forbidden from sharing files and contents downloaded from the webpage outside of the platform.
- Access to multi-user subscription plans and its terms are determined on a case-by case basis.
- Hakin9 Media sp. z o.o. sp. komandytowa reserves the right to carry out maintenance works of the teleinformatic system, which can result in disturbance or breaks in using the services.
- Hakin9 Media sp. z o.o. sp. komandytowa reserves the right for temporary cessation or limitation of services any time without notice in special cases when:
- system security is affected;
- transactions made in the system are fraudulent or there is suspicion of fraud;
- usage of the system by the User violates the terms of usage, or there is suspicion of improper use.
IV. CONDITIONS OF CONCLUDING AND TERMINATING CONTRACTS FOR ELECTRONIC SERVICES
- Contract for services rendered by the company Hakin9 Media sp. z o.o. sp. komandytowa is concluded upon:
- Logging-in by the User on the list of the newsletter recipients and activation of an account enabling receipt of the newsletter;
- Registration by the User in order to download the file made available;
- Logging-in in portals (forum, galleries, initiation of file download).
- Contract for services can be terminated any time, respectively:
- Upon submission of resignation from the newsletter by sending declaration of resignation from the e-mail of the logged-in User, or by clicking the link enclosed to the newsletter resulting in termination of receiving the newsletter,
- Upon submission of a declaration of resignation from access to the portal resources by sending of the declaration of resignation from the e-mail of the logged-in User
- The terms of payment for the services are defined in the price list published on the webpage of the company Hakin9 Media sp. z o.o. sp. komandytowa.
- Prices for goods quoted in the price list are expressed in USD and include VAT.
- Hakin9 Media sp. z o.o. sp. komandytowa reserves the right to change the prices for specific offered services without prior notice. Price change does not concern orders already accepted for execution.
- VAT invoice is issued exclusively at a written demand of the User, in conformity with Art. 106 item 4 of the act of 11 March 2004 on tax on goods and services.
- Payment for the ordered goods can be made in one of the following ways:
- Payment on the basis of the pro-forma invoice – transfer, cash payment into the account indicated in the invoice,
- payment card,
- via Paypal
- Payment for the subscription type that is quoted on the webpage (monthly, yearly, Lifetime and any other types of subscription) includes only single user access, unless explicitly specified otherwise in order details.
- Only payment for multi-user subscription type includes multi-user access, and is dealt with on a case-by-case basis, according to the number of users. Multi-user access can include Corporate, Start-Up, and Educational subscription.
V. PERSONAL DATA PROCESSING
- Hakin9 Media sp. z o.o. sp. komandytowa can process User’s personal data necessary for the performance of the concluded contract, including, in particular:
- First name and surname,
- e-mail address,
- Hakin9 Media sp. z o.o. sp. komandytowa is the administrator of the data collected with the use of the forms available on the internet pages of the company Hakin9 Media sp. z o.o. sp. komandytowa.
- User has the right to review his/her data, to correct them and the right to demand their removal from the database.
- In the case when data are necessary for rendering of a specific service, submission of the declaration as mentioned in item c by the User constitutes a declaration of termination of the contract for services.
- User gives consent for the processing of his/her data by Hakin9 Media sp. z o.o. sp. komandytowa for the purposes of advertising, marketing, market research, Users’ preferences obtained in order to improve the quality of the rendered services and for the delivery of such data to third entities with which the Company cooperates on the basis of separate contracts.
- User gives consent for the reception, at the e-mail address provided during registration, of commercial information of the Company and its commercial partners.
VI. FINAL PROVISIONS
- These Regulations are effective since 1 May 2014.
- Hakin9 Media sp. z o.o. sp. komandytowa has the right to amend these Regulations unilaterally. The amendments become effective on the date of their publishing on the webpage of the company Hakin9 Media sp. z o.o. sp. komandytowa.
- User has the right to submit written complaints relating the rendered services. Complaints will be received at the address of the registered office of the company Hakin9 Media sp. z o.o. sp. komandytowa (02 – 676 Warszawa, ul. Postępu 17D ) and will be resolved within 14
days from the date of their reception at the registered office of the Company. User will be informed immediately about the results of the complaint.
- In case of any matters not regulated by these Regulations relevant provisions of the Civil Code and the Act on some rights of the consumers and on liability for harm done by a dangerous product shall apply.
- Issues related to the electronic services rendered by the company Hakin9 Media sp. z o.o. sp. komandytowa are governed by the Polish law.
- Any disputes resulting from the Regulations shall be subject to the common court in Warsaw – having jurisdiction over the registered office of the company Hakin9 Media sp. z o.o. sp. Komandytowa.
VII. REFUND POLICY
- Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
- Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
- Subscription renewal fees for one-month (monthly) Hakin9 Premium subscription are non-refundable under any circumstances.
- You have 7 calendar days after buying our products to request a refund.
If you have any technical problems with your subscription, please write at [email protected]
If you have any question about subscription options, please write at [email protected]