5 reasons humans are the key to successful digital transformation by Natasha Bougourd

Digital transformation presents an exciting opportunity for businesses of all shapes and sizes to revolutionise the way they work by improving efficiencies, streamlining processes and ultimately increasing profitability. But it’s not always straightforward; McKinsey research suggests that fewer than a third of business transformation projects are successful. There’s also a misconception that digital transformation is only about the technology, but that couldn’t be further from the truth. It’s essential that businesses recognise the technology comes second to people and strategy. Artificial intelligence (AI) won’t replace your people AI is one of the most exciting innovations in the modern business world, with applications from minute activities to business-wide process automation. But thanks to futuristic depictions of AI which focus on humanoids, there’s a miscoanception that artificial intelligence will render millions of jobs unnecessary. While it’s true that process automation will render some manual, repetitive and time-consuming activities obsolete, artificial intelligence is....