Rackspace security vulnerability leaves customers open to cyberattack: SMTP Multipass


In July 2020 7 Elements discovered a vulnerability in Rackspace that exposed all its global hosted email customers to the potential malicious use of their email domain by unauthorised actors. Malicious actors had the ability to leverage multiple accounts and pass security checks designed to detect spoofed emails. This was utilised in the wild to conduct targeted phishing attacks.

7 Elements has called this the “SMTP Multipass” attack.

The vulnerability was the result of how the SMTP servers for Rackspace (emailsrvr.com) authorised users. When this vulnerability is placed within the context of Rackspace’s guidance on customers specifically authorising these SMTP servers to send an email on their behalf via DNS entries (denoting the use of SPF records), it can be used to form a viable attack vector.

This allows an attacker, unauthenticated under one customer account to send emails as another customer. Those emails would be received by the recipient, pass email security checks, and be identified as a legitimate sender. Given this, malicious actors could use this to masquerade as a chosen target domain, causing reputational damage.

The vulnerability was discovered by the 7 Elements team through our incident response service back in July 2020. 7 Elements engaged with Rackspace, through our responsible disclosure process, at the start of August 2020.

The Incident

Whilst supporting a client’s internal investigation into a targeted email compromise incident, our team, and the client’s technical team worked together to assess inbound emails. This collaborative approach identified that the malicious actor(s) involved with the business email attack was sending emails using Rackspace domains. However, it was noted that when doing so the actor(s) authenticated with a user account under a different domain, successfully spoofing Rackspace hosted email customers, passing SPF controls.

By using this approach, the malicious actor was able to bypass the client's email filters and was free to choose from a large pool of suitable domains that make use of Rackspace's Private Email offering.

This prompted further investigation by the 7 Elements team, which ultimately identified that any customer of the hosted email service was vulnerable to this issue. This was especially the case if their SPF records were set to pass emails from emailsrvr.com (as recommended by Rackspace). Based upon conversations with Rackspace, our understanding is that all customers of the hosted email service were impacted. Clients included US federal agencies, UK local government, military, politicians, financial organisations, and high-profile individuals.

Force Multiplier

In this instance, two individual issues combine to have a greater impact. The first is the flaw within the Rackspace hosted email service that allows an authenticated user of the platform to send emails as any domain (including those that also use the service). The second is in how DNS entries configured by legitimate customers of Rackspace specifically authorised the affected Rackspace SMTP servers (emailsrvr.com) for the purpose of sending emails on behalf of that domain. So, any email coming from that IP on behalf of that domain is de facto authorised. The following image shows such an email:

Screenshot showing a POC email sent as another domain

In the Wild

As stated earlier, we are already aware of this vulnerability being utilised in the wild. With our internal POC scripts, it was a trivial exercise to identify vulnerable domains and then using a single account, authenticate to the SMTP server and send emails from those other domains. From an investigation point of view, as the email will appear to be legitimated (passing common DNS based security checks), the email headers would need to be interrogated for specific traits as outlined below:

Date: Thu, 24 Sep 2020 14:02:18 +0000
To: 7 Elements <[email protected]>
From: Finance <finance@**redacted**.com>
Reply-To: Finance <finance@**redacted**.com>
Subject: SMTP Multipass

X-Mailer: PHPMailer 6.1.7 (https://github.com/PHPMailer/PHPMailer)
Received-SPF: Pass (protection.outlook.com: domain of **redacted**.com designates as permitted sender) receiver=protection.outlook.com;
client-ip=; helo=smtp126.iad3b.emailsrvr.com;
X-Auth-ID: [email protected]
Authentication-Results: spf=pass (sender IP is
smtp.mailfrom=**redacted**.com; 7elements.co.uk; dkim=none (message not signed)
header.d=none;7elements.co.uk; dmarc=pass action=none
header.from=**redacted**.com;compauth=pass reason=100
Received: from smtp126.iad3b.emailsrvr.com ( by
HE1EUR02FT008.mail.protection.outlook.com ( with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.3412.21 via Frontend Transport; Thu, 24 Sep 2020 14:02:20 +0000

Example email header with highlighted fields of interest.

Please note, the sample headers above are from one of our test emails against a live domain (hence the redacted content). The key header fields of interest are highlighted to show the email 'from' and 'to' as well as various checks being passed.

Specifically, to identify this exploit we are looking for an X-Auth-ID value that does not match the ‘From’ address (usually at the domain level). In addition, the sending server “emailsrvr.com” indicates Rackspace being the sender. The malicious actors we have found to be using this in the real world also made use of PHPmailer to send the email, although this would not be required to exploit the vulnerability.

For our test, we used a trial account within Rackspace and set our domain to 7ei.cc. A malicious actor could have done the same or as with the real-life cases we have investigated use compromised accounts.


As you can see, the main impact of this vulnerability would be with a malicious actor being able to send emails as any domain using the Rackspace hosted email solution, and one we have already seen in use by malicious actors with a focus on business email compromise attacks.

By sending email as another domain, the malicious actor can leverage the trust of that brand to coerce clicking on a link for a phishing style attack or potentially using the domain to send content that would result in reputational damage or even financial fraud through malicious invoicing-based attacks.

Disclosure Timeline

  • 20th July 2020 - Client receives phishing email using this technique to achieve business email compromise (with intent to conduct financial fraud).
  • ~30th July 2020 - 7 Elements provide assistance to the client’s internal team and to collaboratively identify this technique and are able to reproduce it.
  • 7th August 2020 - After finishing up our incident response effort we confirmed with the client that they would like us to report the issue to Rackspace. This contact is made to [email protected].
  • 7th August 2020 to 25th August 2020 - Protracted communication with Rackspace around verifying the issue, the timeline for fixing the issue, and ethical considerations of the disclosure. Rackspace confirms that internally they are already aware of the exposure. Agreement to follow standard 90-day responsible disclosure window after a commitment by Rackspace to work toward fixing the issue.
  • 15th September 2020 - Rackspace provides 7 Elements with an update to advise that another party has also discovered the exploit and notified them.
  • 5th November 2020 - Agreed disclosure date.

About 7 Elements

7 Elements is a UK based, CREST-accredited, independent IT security testing consultancy providing expertise in technical information assurance through security testing, as well as our managed vulnerability scanning service Clarus, and via incident response. As a trusted partner to its clients, 7 Elements works to help effectively assess threats, identify security weaknesses, and implement security resiliency to protect business objectives. Key to this approach is working in close partnership with customers and building long-term relationships. This enables the team to provide tailored security approaches that meet clients’ assurance requirements.


Twitter: @7Elements

LinkedIn: www.linkedin.com/company/7elements-ltd

November 5, 2020


Hakin9 TEAM
Hakin9 is a monthly magazine dedicated to hacking and cybersecurity. In every edition, we try to focus on different approaches to show various techniques - defensive and offensive. This knowledge will help you understand how most popular attacks are performed and how to protect your data from them. Our tutorials, case studies and online courses will prepare you for the upcoming, potential threats in the cyber security world. We collaborate with many individuals and universities and public institutions, but also with companies such as Xento Systems, CATO Networks, EY, CIPHER Intelligence LAB, redBorder, TSG, and others.
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