6 Things of Managed IT Services You Must Check by Lisa Cooper


When engaging with Managed IT Services, it’s clear that you are outsourcing all your IT requirements. This depicts that the responsibilities like applications, connections, servers, staffing, problem troubleshooting, means everything will be in the hands of a Managed Service Provider (MSP). Most of the organizations work with an aim to outsource their IT services then relying on their in-house IT team. Also, it's quite vague to select the best among such bundled service providers in the region. After a refined research on the matter, here you get 6 things of Managed IT Services, you must check before picking one.

1 Do they have any prior experience as a service provider?

The IT department plays a vital role in every organization and helps in being a better player in the competition. If you are planning to outsource a managed IT service, don’t be so quick with your choice. First of all, manage a list of such service providers which have a good name in the market. Then, alter the list with respect to their experience. The most important point is to check the list of clients they have been and are currently dealing with. If their IT services are good, then they will surely have a better experience with a number of clients. It will be a matter of risk to give chance to new entries in this field as they lack in experience.

2 Regular desktop and server maintenance:

There are several issues with the computing section in every sector. These issues are like server down, desktop malfunctioning, Windows updates, data recovery, system crash down and many other similar issues which affect your business. These issues are to be resolved at a higher note to reduce any downtime during the business hours. With a proactive Managed IT Service, you can rest assured to eliminate these problems. A good service provider will provide regular services for the clients. It's a great move to fix all the problems before you are hit by them.

3 Solving the backup monitoring issues:

It is quite easy to find errors than to rectify that problem, but with a sound Managed IT service, you don't have to think twice. Every work on the computer needs a proper backup for reassuring the project completion. But, there are high chances that you might skip with the backup. A missing backup file can cost you much and affect your business. Managing with all organizational backups is a regular duty of a good IT service provider. They will have to be proactive while executing such problems. Such service providers should apply new techniques and perform various periodic restore tests to retrieve the lost data.

4 Unmatched Technical Support for the clients:

When everything is moving online, This makes it vital to get the maximum support where it is needed at the most. The Managed IT Services are inclusive of the limitless technical support which they provide by web, phone, emails and also with the remote access. Such service assistance makes it quite easy for your staff as they get a direct link to discuss and solve the issue with minimal downtime.

Also, availing the assistance from such Managed IT Service provider, it's important to check what level of technical support they provide. Does their staff have the necessary skill set and updated knowledge to assist your employs in the hour of need?

5 Quick Response Time:

If one faces major problems in the running the organizational system and this increases the downtown time with every minute. The downtime is the loss while working which is considered as the failure of the system. An effective service provider will offer you quick response time in troubleshooting all your problems. Time is money and if they fail to recover the problems in time then there is no use of such service for your assistance. A good service provider will set a response time for the regular working hours. They will also assist during holidays for the overall system maintenance and also deliver onsite assistance and support.

6 Monthly Maintenance report:

How will you check that your outsourced Managed IT Service has really worked out for your business? Its the monthly maintenance which guides you well about their services and response time. A good service provider will maintain a proper maintenance report of that month and knows well about the overall performance of your business. This report will also help you in the smooth running of your business and it will also direct you to the regular upcoming problems and their required changes.


Businesses are going online and with this increases the need for effective IT systems. It's good enough to outsource the Managed IT Service as it saves your time, money and helps in the execution of the occurring problem. Its true that selecting a suitable service provider is not a child's play at all. But by referring to the above points of discussion might be helpful in making a good choice for your organization.

Author Bio:

Lisa Cooper works as a writer for Fixtel, an Australian owned and operated telecommunications offering managed IT Services, business broadband solutions, CCTV Cameras and Systems, etc. She writes about various aspects of security Gadgets and Components of a Telecommunications System. When she manages to get away for more than 10 minutes, she will read books, travel or shoot photos.

September 12, 2018


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Hakin9 is a monthly magazine dedicated to hacking and cybersecurity. In every edition, we try to focus on different approaches to show various techniques - defensive and offensive. This knowledge will help you understand how most popular attacks are performed and how to protect your data from them. Our tutorials, case studies and online courses will prepare you for the upcoming, potential threats in the cyber security world. We collaborate with many individuals and universities and public institutions, but also with companies such as Xento Systems, CATO Networks, EY, CIPHER Intelligence LAB, redBorder, TSG, and others.
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4 years ago

Quite useful pointers on Managed IT Services… Good Read!

Mark Watson
4 years ago

This is the ultimate guide. I really enjoyed reading it. Thanks a lot for sharing it with us. Glad to have read it.

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